Support

Questions, problems or ideas for Deck 2048? We would like to hear from you.

Email contact@pluriform.ro

We usually reply within a few working days. To help us help you, please include your phone model, your Android version and, if you can, the app version (Google Play → My apps → Deck 2048).

Common questions

How do I restore my Unlimited 2048 purchase?

Open the app, tap the menu button at the top left, choose Remove Ads and then Restore purchase. Use the same Google account you bought it with. If it still does not appear, check that Google Play is up to date and that you are online, then try again.

What does Unlimited 2048 include?

One one-time purchase removes all ads, gives you unlimited undos, lets you skip challenges for free, and lets you start new games from the highest card you have reached. There is no subscription.

How do undos work in the free version?

Watching a short ad earns you 3 undos, which are saved until you use them. Now and then, the first time you tap Undo with none left, the app offers a choice between watching an ad and going Unlimited.

How does Challenge mode work, and how do I skip a challenge?

Each challenge is a full board where no new cards appear. Merge cards up and out of the gold zone to clear the bottom rows before your moves run out. Finish in the par number of moves for three stars. Tap Skip on the challenge screen to move on; free players watch a short ad first, Unlimited players skip freely.

Can I request a refund?

Purchases are handled by Google Play, so refunds are too. See Google’s refund information.

Will my progress move to a new phone?

Your game is saved on your device and is not synced to an account. If Android Backup is turned on, it may be restored with your Google backup when you set up a new device. Your Unlimited purchase is tied to your Google account, so you can always restore it.

How do I change my ad or privacy choices?

In the app, open the menu and choose Privacy Choices (shown where it applies to you). You can also manage ad personalisation in your Android settings. Our Privacy Policy explains what happens with data in detail.

Sound or vibration is annoying. Can I turn it off?

Yes. Open the menu, then Settings, and switch sound effects and haptics off.

The app crashed or something looks wrong.

Please email us with your phone model, Android version and a short description of what you were doing. A screenshot helps. Updating the app and restarting your phone fixes most problems.